Complaints & suggestions

It is important to us that you are satisfied. In the unlikely event that you have had a bad experience in our store, with an employee or in our web shop, please send a message about this to our customer service department. Are you not satisfied with our solution? Please send an e-mail to support@klundertmusic.nl. We will respond to your complaint within seven days.

If this does not lead to a solution, it is possible to submit your dispute for mediation, e.g. via Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

At Klundert Music, we are always open to new ideas and suggestions. For example, for new products and/or brands. Do you also have your ideas about this? Let us know via email (info@klundertmusic.nl) or via our contact form.